1.1 This privacy notice (Privacy Notice) sets out the ways in which we, the Sargent Disc Group comprised of the companies set out in paragraph 2 below (we, us, our), collect and use your personal data (your personal information) in connection with our business. It also explains what rights you have to access or change your personal data.
1.2 Our website is not intended for children. We do not knowingly collect or maintain the personal information of children under the age of 18. If you are under the age of 18, please do not access our website at any time or in any manner. We will take appropriate steps to delete the personal information of persons under the age of 18.
2.1 We, the Sargent Disc Group, are comprised of the following companies:
2.1.1 Sargent Disc Limited, a company registered in England under company number 02020919, with its registered office at First Floor, St Johns House, 16 Church Street, Bromsgrove, B61 8DN
2.1.2 SD TEC Limited, a company registered in England under company number 04384725, with its registered office at First Floor, St Johns House, 16 Church Street, Bromsgrove, B61 8DN;
2.1.3 SD Production Services Limited, a company registered in England under company number 5040725 with its registered office at First Floor, St Johns House, 16 Church Street, Bromsgrove, B61 8DN; and
2.1.4 Sargent Disc (Ireland) Ltd, a company registered in Ireland under the company number 593567 with its correspondence address at Molyneux House, Bride Street, Dublin 8, D08 C8CN.
2.2 You can contact us as follows:
FAO: Scott Hardy, Chief Information Security Officer
Address: Sargent-Disc Ltd, 5-7 Baring Road, Beaconsfield, Bucks HP9 2NB, UK
Phone number: +44 (0)1753 630300
3.1 Information that you provide to us.
3.1.1 We will collect any information that you provide to us when you:
(a) make an enquiry, provide feedback or make a complaint over the phone, by email or on our website;
(b) submit correspondence to us by post, email or via our website;
(c) order products or services from our website;
(d) create an account to use the website;
(e) update your profile and other account details;
(f) subscribe to our newsletter and mailing lists;
(g) fill in a form, conduct a search, post content on the website, respond to surveys, participate in promotions or use any other features of the website;
(h) submit reviews and comments on the website;
(i) register to and/or attend an event;
(j) submit a CV;
(k) submit an application to a job vacancy; and
(l) attend an interview or assessment.
3.1.2 The information you provide to us will include (depending on the circumstances):
(a) Identity and contact data: title, names, addresses, email addresses and phone numbers;
(b) Account profile data: if you’re registering for an account you may also provide a username, password, job title/position, language preferences;
(c) Financial Data: If you are using the website to purchase products or services, you will also provide payment details, which may include billing addresses, credit/debit card details and bank account details;
(d) Transactional data: we will collect information related to your transactions on the website, including the date and time, the amounts charged and other related transaction details;
(e) Employment and background data: If you are submitting a job application, you may also provide additional information about your academic and work history, qualifications, skills, projects and research that you are involved in, references, proof of your entitlement to work in the UK, your national security number, your passport or other identity document details, your current level of remuneration (including benefits), and any other such similar information that you may provide to us;
(f) Survey data: from time to time we might ask if you would be willing to participate in our surveys; if you agree, we will also collect any information that you provide as part of that survey; and
(g) Sensitive information: If you are submitting a job application, you may provide information about your race or ethnicity, religious beliefs, sexual orientation, health and whether or not you have any disability.
3.2 Information we collect about you:
(a) Information contained in correspondence: We will collect any information contained in any correspondence between us. For example, if you contact us using a query button on our website or by email or telephone, we may keep a record of that correspondence;
(b) Information transmitted on the website: We will collect information that you upload or post to your website account and/or any correspondence or interactions that you may have with other website users; and
(c) Website usage data and other technical data: We will also collect certain information about how you use our website and the device that you use to access our website, even where you have not created an account or logged in. This includes your geographical location, device information (such as your hardware model, mobile network information, unique device identifiers), the data transmitted by your browser (such as your IP address, date and type of the request, content of the request regarding the specific site, time zone settings, access status/HTTP status code, volume of data transmitted, browser type and version, language settings, time zone settings referral source, length of visit to the website, date and time of the request, operating system and interface) number of page views, the search queries you make on the website and similar information. This information may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies or similar technologies. For more information on cookies please read paragraph 6 below.
3.3 “Special categories” of particularly sensitive personal information require higher levels of protection. Special categories of data include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Depending on the circumstances we will also collect information about criminal convictions and offences as described in more detail below.
3.4 We need to have further justification for collecting, storing and using this type of personal information. We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data. We process special categories of personal information in the following circumstances:
3.4.1 In limited circumstances, with your explicit written consent;
3.4.2 where we need to carry out our legal obligations or exercise rights in connection with employment;
3.4.3 where it is needed in the public interest, such as for equal opportunities monitoring;
3.4.4 where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent; or
3.4.5 where you have already made the information public.
3.5 If you are an applicant or an employee, we will collect special categories of information about:
3.5.1 your race, ethnicity, religious or philosophical beliefs and sexual orientation for the purpose of our diversity and equal opportunities records (on the basis that it is needed in the public interest, for equal opportunities monitoring);
3.5.2 your health as necessary for the purpose of arranging your interview if you are an applicant or supporting your needs and access to our workplace if you are an employee (on the basis of your explicit consent if you are an applicant and for compliance with our legal obligations or exercise of employment rights if you are an employee); and
3.5.3 your criminal record for the purposes of completing background checks necessary for you to be able to work with children to whom we provide some of our courses (on the basis such processing is necessary for reasons of substantial public interest under applicable laws).
3.6 Information we receive from third parties
3.6.1 In certain circumstances, we will receive information about you from third parties. For example:
(a) Fraud detection agencies: where permitted or required by law, we may receive information about you, including demographic data or fraud detection information from third party service providers and/or partners who may be based inside or outside the EU;
(b) Employers, recruitment agencies and referees: if you are a job applicant we may contact your recruiter, current and former employers and/or referees, who may be based inside or outside the EU, to provide information about you and your application;
(c) Service providers: we will collect personal information from our website developer, IT support provider, marketing services supplier and payment services provider
(d) Website security: we will collect information from our website security service partners, about any misuse to the website, for instance, the introduction of viruses, Trojans, worms, logic bombs, website attacks or any other material or action that is malicious or harmful;
(e) Social media plugins: we currently use social media plugins from providers who are based both inside and outside the EU: Instagram, Facebook, Twitter, LinkedIn. By providing your social media account details you are authorising that third-party provider to share with us certain information about you; and
(f) Publicly available sources: we currently use publicly available sources to carry out identity and compliance checks.
3.6.2 We might also receive information about you from third parties if you have indicated to such third party that you would like to hear from us.
4.1 We will use your information for the purposes listed below either on the basis of:
4.1.1 performance of your contract with us and the provision of our services to you;
4.1.2 your consent (where we request it);
4.1.3 where we need to comply with a legal or regulatory obligation; or
4.1.4 our legitimate interests or those of a third party (see paragraph 4.3 below).
4.2 We use your information for the following purposes:
4.2.1 To provide access to our website: to provide you with access to our website in a manner convenient and optimal and with personalised content relevant to you including sharing your information with our website hosts and developers (on the basis of our legitimate interest to ensure our website is presented in an effective and optimal manner);
4.2.2 To register your account: when you sign up to use our website, we will use the details provided on your account registration form (on the basis of performing our contract with you);
4.2.3 To process and facilitate transactions with us: we will use your information to process transactions and payments, and to collect and recover money owed to us (on the basis of performing our contract with you and on the basis of our legitimate interest to recover debts due);
4.2.5 User and customer support: to provide customer service and support (on the basis of our contract with you or on the basis of our legitimate interests to provide you with customer service), deal with enquiries or complaints about the website and share your information with our website developer, IT support provider, payment services provider as necessary to provide customer support (on the basis of our legitimate interest in providing the correct products and services to our website users and to comply with our legal obgliations);
4.2.6 Prize draws, competitions and surveys: to enable you to take part in prize draws, competitions and surveys (on the basis of performing our contract with you and our legitimate interest in studying how our website and services are used, to develop them and grow our business);
4.2.7 Recruitment: to process any job applications you submit to us, whether directly or via an agent or recruiter including sharing this with our third party recruitment agency (on the basis of our legitimate interest to recruit new employees or contractors);
4.2.8 Marketing: to keep in contact with you about our news, events, insight articles, new website features, products or services that we believe may interest you, provided that we have the requisite permission to do so, and sharing your information with our marketing services provider, Mailchimp (either on the basis of your consent where we have requested it, or our legitimate interests to provide you with marketing communications where we may lawfully do so);
4.2.9 Advertising: to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (on the basis of our legitimate interests in studying how our website/services are used, to develop them, to grow our business and to inform our marketing strategy);
4.2.10 Analytics: to use data analytics to improve our website, products/services, marketing, customer relationships and experiences (on the basis of our legitimate interests in defining types of customers for our website and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy);
4.2.11 Suggestions and recommendations: to share your information with selected third parties such as suppliers and partners, to enable them to contact you with information about things that may interest you (where we have your consent to do so);
4.2.12 Research: to carry out aggregated and anonymised research about general engagement with our website (on the basis of our legitimate interest in providing the right kinds of products and services to our website users);
4.2.13 Fraud and unlawful activity detection: to protect, investigate, and deter against fraudulent, unauthorised, or illegal activity, including identity fraud (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so); and
4.2.14 Compliance with policies, procedures and laws: to enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our employees and share your information with our technical and legal advisors (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so).
4.3 Where we refer to using your information on the basis of our “legitimate interests”, we mean our legitimate business interests in conducting and managing our business and our relationship with you, including the legitimate interest we have in:
4.3.1 personalising, enhancing, modifying or otherwise improving the services and/or communications that we provide to you;
4.3.2 detecting and preventing fraud and operating a safe and lawful business; and
4.3.3 improving security and optimisation of our network, sites and services.
4.3.4 Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing please refer to details of “Your Rights” in paragraph 9 below.
5.1 In connection with the purposes and on the lawful grounds described above and in addition to the recipients of your information as described above, we will share your personal information when relevant with third parties such as:
5.1.1 Website users: Other website users who you use the website to transact, communicate with and review, who may be based both inside and outside the EU;
5.1.2 Our service providers: Service providers we work with to deliver our business, who are acting as processors and provide us with:
(a) website development and hosting services based in UK, Ireland and Germany;
(b) website analytics services based in Germany;
(c) software services, IT, system administration and security services based in UK, Ireland and Germany;
(d) Marketing and advertising services (including the Google Adwords service , analytics providers (including Google Analytics and our marketing service provider (Mailchimp) all of which are based in USA;]
(e) Social media plugin services including Instagram, Facebook, Twitter, Linkedin, YouTube and Vimeo all of which are based in USA.
(f) payment services based in UK;
(g) identity verification, fraud prevention and detection services based in UK;
(h) banking services based in UK Legal services ,accountancy, auditing and insurance services and other professional advisers based in the United Kingdom; and
(i) recruitment service providers based in the United Kingdom.
(j) third party suppliers, where an enquiry is made for a good or service not directly supplied by Sargent-Disc.
5.1.3 Corporate affiliates: the companies of Sargent Disc Group based in the UK and Ireland;
5.1.4 Regulators and governmental bodies: HM Revenue & Customs, regulators, governmental bodies and other authorities acting as processors or joint controllers based in the United Kingdom, who require reporting of processing activities in certain circumstances;
5.1.5 Marketing parties: any selected third party that you consent to our sharing your information with for marketing purposes;
5.1.6 Prospective sellers and buyers of our business: any prospective seller or buyer of such business or assets, only in the event that we decide to sell or buy any business or assets; and
5.1.7 Other third parties (including professional advisers): any other third parties (including legal or other advisors, regulatory authorities, courts, law enforcement agencies and government agencies) based in the United Kingdom and Ireland where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.
5.2 We require third parties to maintain appropriate security to protect your information from unauthorised access or processing.
6.2 If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the website.
6.3 The names of the cookies used on our website and the purposes for which these cookies are used are set out in the table below:
|ASP.NET_SessionId||Used to remember certain settings such as whether you have logged into the site.||Session||Destroyed each time your browser is closed.|
|osCsid||To store a users shopping basket and maintain the current users session.||Session||Destroyed each time your browser is closed.|
|_ga||Used to distinguish users.||Google Analytics||2 years|
|_gat||Used to throttle request rate.||Google Analytics||10 minutes|
|_utmt||Used to throttle request rate.||Google Analytics||10 minutes|
|_utmc||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.||Google Analytics||End of browser session|
|lang||Remembers the user’s selected language version of a website||Cdn.syndication.twimg.com||Destroyed each time your browser is closed.|
|PHPSESSID||To store a simple message when a form is submitted that can be displayed on a different page||www.digitalproductionoffice.com||Destroyed each time your browser is closed.|
|Gatgtag_UA_432280_1||Used by Google Analytics to throttle request rate||Sargent-disc.com||Destroyed each time your browser is closed.|
|vuid||Vimeo Analytics unique id||Vimeo||2 years from set/update|
|VISITOR_INFO1_LIVE||Tries to estimate the users’ bandwidth on pages with integrated YouTube videos.||Youtube.com||179 days from set/update|
|YSC||Registers a unique ID to keep statistics of what videos from YouTube the user has seen.||Youtube.com||Destroyed each time your browser is closed.|
|PREF||Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.||Youtube.com||8 months from set/update|
|Test-cookie||Used to check if the user’s browser supports cookies.||Doubleclick.net||Destroyed each time your browser is closed.|
|IDE||Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.||doubleclick.net||1 year from set/update|
|NID||The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.||Google.com||6 months from set/update|
7. HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR
7.1 We operate a policy of “privacy by design” by looking for opportunities to minimise the amount of personal information we hold about you. We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as:
7.1.1 ensuring the physical security of our offices and other sites;
7.1.2 ensuring the physical and digital security of our equipment and devices by using appropriate password protection;
7.1.3 maintaining a data protection policy for, and delivering data protection training to, our employees; and
7.1.4 limiting access to your personal information to those in our company who need to use it in the course of their work.
7.2 We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights or where we are permitted to do. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it. For example,
7.2.1 we archive our email and paper correspondence regularly and destroy information when no longer required;
7.2.2 we retain information relating to orders, refunds and website user queries until it is no longer required;
7.2.3 we maintain a suppression list of email addresses of individuals who no longer wish to be contacted by us. So that we can comply with their wishes we must store this information permanently.
8. HELP KEEP YOUR INFORMATION SAFE
8.1 You can also play a part in keeping your information safe by:
8.1.1 choosing a strong account password and changing it regularly;
8.1.2 using different passwords for different online accounts;
8.1.3 keeping your order references and passwords confidential and avoiding sharing your login with others;
8.1.4 making sure you log out of the website each time you have finished using it. This is particularly important when using a shared computer;
8.1.5 letting us know if you know or suspect that your account has been compromised, or if someone has accessed your account without your permission;
8.1.6 keeping your devices protected by using the latest version of your operating system and maintaining any necessary anti-virus software; and
8.1.7 being vigilant to any fraudulent emails that may appear to be from us. Any emails that we send will come from an email address ending in ‘@sargent-disc.com’.
9. INTERNATIONAL TRANSFERS OF YOUR INFORMATION
9.1 Our company is located in the UK.
9.2 Our servers are situated in the UK and Germany and all of the data we collect though our site or when you correspond with us is stored on these servers.
9.3 Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following SSL, TLS transfer solutions are implemented:
9.3.1 We will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission: Adequacy of the protection of personal data in non-EU countries;
9.3.2 Where we use certain service providers in countries other than those in 9.3.1, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, European Commission: Model contracts for the transfer of personal data to third countries; and
9.3.3 Where we use providers based in the US, we may use the specific contracts described in 9.3.2 or we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
9.4 The countries outside of the EEA to which we may transfer your personal information are the USA and Canada.
9.5 Please contact us using the contact details at the top of this Privacy Notice if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
10. YOUR RIGHTS TO THE INFORMATION WE HOLD ABOUT YOU
10.1 You have certain rights in respect of the information that we hold about you, including:
10.1.2 the right to ask us not to process your personal data for marketing purposes;
10.1.3 the right to request access to the information that we hold about you;
10.1.4 the right to request that we correct or rectify any information that we hold about you which is out of date or incorrect;
10.1.5 in certain circumstances, the right to ask us to stop processing information about you; and
10.1.6 the right to lodge a complaint about us to the UK Information Commissioner’s Office (https://ico.org.uk/).
10.1.7 in addition to your right to lodge a complaint about us to the UK Information Commissioner’s Office (https://ico.org.uk/), you will also be able to lodge a complaint with the relevant authority in your country of work or residence;
10.1.8 the right to withdraw your consent for our use of your information in reliance of your consent (refer to paragraph 4 to see when we are relying on your consent), which you can do by contacting us using any of the details at the top of this Privacy Notice;
10.1.9 the right to object to our using your information on the basis of our legitimate interests (refer to paragraph 4 above to see when we are relying on our legitimate interests) (or those of a third party)) and there is something about your particular situation which makes you want to object to processing on this ground;
10.1.10 the right to receive a copy of any information we hold about you (or request that we transfer this to another service provider) in a structured, commonly-used, machine readable format, in certain circumstances; and
10.1.11 the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances.
10.2 How to exercise your rights
10.2.1 You may exercise your rights above by contacting us using the details in paragraph 2 of this Privacy Notice, or in the case of preventing processing for marketing activities also by checking certain boxes on forms that we use to collect your data to tell us that you don’t want to be involved in marketing or by updating your marketing preferences via your account with us.
10.2.2 Please note that we may need to retain certain information for our own record-keeping and research purposes. We may also need to send you service-related communications relating to your website user account even when you have requested not to receive marketing communications.
10.3 What we need from you to process your requests
10.3.1 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
10.3.2 From 25 May 2018, you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
11. SHARING DATA DIRECTLY WITH THIRD PARTIES
11.1 You might end up providing personal information directly to third parties as a consequence of your interactions with our website and other services offered by us. For example, your name and other personal information will be shared with other website users when you correspond with them via the website, or you may attend an event hosted by us where you communicate personal information directly with other attendees. We are not responsible for how such third parties use personal information provided by you.
11.2 Please be responsible with personal information of others when using our website and the services available on it. We are not responsible for your misuse of personal information, or for the direct relationship between you and others when takes place outside of the website or our services.
12. THIRD-PARTY LINKS
12.1 The website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
13. CHANGES TO THIS PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
13.1 We may make changes to this Privacy Notice from time to time. We will post any changes to our website, or and if we consider it to be appropriate we will notify you of any material changes by e-mail. Any changes will come into effect the next time you use the site after the changes have been notified.
13.2 It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us by updating your profile account information or contacting us via the contact details at the top of this Privacy Notice.
This Privacy Notice was updated on 7th January 2020.